A、B、C和D)中选出
Do you remember last summer, whe n angry travelers were urging the gover nment to do something about airline customer service? Airlines 1 to improve , and they adopted ( 采用)new standards just before Christmas. 2 as another summer nears, plenty of 3 much improvement in customer
travelers don ' t see 4_ overall .
This mon th, the Departme nt of Tran sportati on ' s (DOT) office will publish its
(调查)
first critical 5 on whether airli nes are 6 their promises . One survey
suggests problems : the nu mber of 7 to the DOT about the top 10 airli nes in the first 8 rose 89% from a year ago .
Hit last summer by passe nger compla ints and the threat (
con sumer-protecti on laws by the 9 , 14 airlines 10 to adopt a set of basic customer- service standards called Customers First. The “ 12 promises ” to passengers were in troduced 11 a major effort to improve service. Si nee the n, airli nes have bee n redesig ning websites, retra ining employees and upgradi ng tech no logy . Recently, DOTinspector
general Kenneth Mead, at McCain' s request, sent 20 examiners
威慑)of
to airports to 12 whether each airline is doing what it promised. Mead warns travelers should n ' t 13 too much. Most of the promises are 1丄 better com muni cati on with customers, not problems with flights .
“ Passengers should show more understanding to airlines about their 15_ to better air service .
” Spokeswoma n Shelly Sass on says. “ And whe n 16 are made , it ” she says .
takes a long time for them to be noticed,
Now, the efforts may be working. During the first quarter, Delta had the
sec on d-lowest rate of compla ints among the 17 10 carriers. 18 , ____________ its rate , along with other carriers ' , is up from last year. McCain and other lawmakers say there may be a 19 to pass new con sumer-protect ion 20 .
____
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()1 ()2 ()3 ()4
.A. promised .A. So .A. skilled . A. flight
B. man aged B. But
C. hoped C. Merely
D. refused D. Even
D. puzzled
D. travel
B. experie need B. opinion
C. tired C. service
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( ) 5 ( ) 6 ( ) 7 ( ) 8 ( ) 9
．A．news ．A．honoring
B．information B．making
C． doubt C． giving
D． artiele D
improving ． D
eomplaints ．
D． summer
． A． p roblems
B．travelers B．year
C
passengers ．
．A．quarter ．A．eustomer
C． month government
( ) 10 ．A． wished ( ) 11 ．A． to ( ) 12 ．A． explain ( ) 13 ．A． travel ( ) 14 ．A． aimed at ( ) 15
．A． diffieulty B
B． eompany C ． Bagreed
C．
．
B．for
D
publie ．
remembered D． failed
C．as diseover D． eomplain D． C． joined
to C
reality ． C
deeisions ． C
top ． C
Instead ．
D． by
eheek
B． B．
diseuss C． expeet C．B ． eonsidered as situation B．rules
suggest
．
D
made from ． D
efforts ．
improvements bad
( ) 16 ．A． suggestions ( ) 17
．A． large
( ) 18 ．A． Still ( ) 19 ．A． possibility
B
first ． B
Therefore ．
D． D． D．
Meanwhile
B．need
C． ehanee C
． laws
解
D． use D
． reports
析
( ) 20 ．A． examinations 答
1【答案】 A
案
B．serviee
【解析】原文提到航空公司采取了一系列措施，其中包括对乘客的十二项保证。因此可知航 空公司在政府的要求下已答应改善服务。 2【答案】 B
【解析】尽管他们采取了措施，但乘客们仍然没有看到很多改善。 3【答案】 B
【解析】experieneed travelers
此处意思为经常乘飞机出行的乘客。 skilled
有技能的；tired
劳累的； puzzled 感到迷惑的。结合常识可知，只有经常乘飞机的乘客才能体会出航空公司服 务的改变。 4【答案】 C
【解析】上文提到政府要求航空公司改善顾客服务。因此可知，航空公司应是在服务这一块 采取的措施。 5【答案】 D
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【答案】【解析】根据本句的谓语动词 publish 可以得知答案。 6【答案】 A
【解析】 honor 此处意思为履行，遵守。上文航空公司许诺改善服务，交通部门作为监督主管 部门看他们是否履行了自己做出的许诺。
7【答案】 D 【解析】此处是拿今年顾客的投诉数量与去年的相比。 8【答案】 A
【解析】最后一自然段对此处作了进一步的解释，根据最后一段第二句话可知答案。 quarter 季度。 9【答案】 C 【解析】法律应是由政府部门制定的。结合上文可知航空公司改善服务，一是由于顾客的抱 怨；一是迫于政府的压力。 10【答案】 B
【解析】根据下文航空公司采取的措施可知他们同意改善服务， wish to do 希望做……；
remember to do 记着去做 .... ; fail to do …没有做 。 11【答案】 C
【解析】 as 作为。对乘客的几项许诺应是为改善服务而做出的努力中的一部分。 12【答案】 D
【解析】交通部门派出 20 名工作人员应是去检查航空公司是否履行了自己的许诺。 13【答案】 B
【解析】此处选 A、C D三项不符常理。根据下一段的解释可知， Mead是希望顾客不要对航
空公司服务的改善寄予过高的期望。 14【答案】 A
【解析】根据 promises 与 better communication 的关系可知答案。 aim at 旨在……。 15【答案】 D 【解析】上文多次提到了航空公司为改善服务采取的措施或做出的努力。 16【答案】 D
【解析】联系上一句可知，既然航空公司已经做出努力改善服务，就会有提高。只不过这个 进步要很长一段时间才能被人注意到。
C
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【解析】根据第二段最后一句话可知答案。 18【答案】A
【解析】联系上下文可知，去年顾客投诉的数量很多，航空公司采取了一些措施。尽管最好 的十家航空公司的投诉率下降，可是加上其他的航空公司，投诉率与去年相比仍然是呈上升 趋势。 19【答案】B
【解析】因顾客的投诉率是上升趋势， McCain和其他立法者认为有必要通过一项新的顾客保 护法。 20【答案】C
【解析】前文提到了保护顾客权益法，此处指再通过一项新的保护顾客权益法。 语法填空。阅读下面材料，在空白处填入适当的内容 (不多于3个单词)或括号内单词
的正确形式。【辽宁卷题型】 M: Excuse me, madam. W: Yes?
M: Would you mi nd letti ng me take__1__look_in your bag?
W: Well, I'm afraid I certai nly do min d, if it's all the same__2__you. Now go away Hey, taxi! I've got a train __3__(catch) _
M: rm sorry. I'm just tryi ng to do my job but rm afraid you're making__4__rather _
difficult. However, I must i nsist on seeing__5__you have in your bag. W: And what do you expect to find in there? Jewels? M: Madam, if there's__6_that
does n't bel ong to you, you can leave right away and ni
apologize for the__7__(convenient) W: Oh, very well. There you are. M: Thank you. And ten men's watches?
W: Yes. I get very nervous__8__I don't know the time.
M: I see you smoke a lot, too, madam. Fifteen cigarette lighters?
W: Yes, I'm rather a__9__(heavy )smoker. And... and I happen to collect lighters. M: I bet you do, madam. Well, rm afraid rm going to have to ask you to come__10__with
me.
W: How dare you! I ... 1. 2. 3. 4. 5.
6. 7. 8. 9
1. 0答案：
1.a 2.to
3.to catch
4.it
5.what
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6.nothing 7.i nconvenience 8.if 9.heavy
语法填空。阅读下面材料，在空白处填入适当的内容 式。【全国新课标卷题型】 On keep ing a Diary in En glish
1O.al ong
（不多于3个单词）或括号内单词的正确形
Keep ing a diary in En glish is one of the__1__(effect) ways to improve our En glish writing ability. __2__(compare) with other forms of writ in g, it is shorter and takes__3__time. It can _ help us to develop the habit of thinking in
English.__4__we persist in this practice,
gradually we'll learn how to express ourselves in English. In keeping a diary in English, we certainly run up against many__5__. In the first place
we have trouble finding appropriate words and phrases to
hard for us to put them into En glish properly.
As far as I__7 _(concern), my__8__(suggest) is that we should always have a notebook
，__6__often happens that give expressi on to our mind.
Secondly, there are many idiomatic ways of saying things in Chinese. And it is extremely we and a Chin ese-E nglish dict ionary with in easy reach. Whe never someth ing beats us, can first put it dow n in our no tebook and the n con sult our dicti on ary. We can also turn to our En glish teacher for help, if n ecessary .In short, I believe that it
use to keep a diary in English for__10__development
is__9__great
2. 3. 4. 5.
6. ______ 7. _______
8. _____ 9. _______ 10. _____
答案：1.effective
2. Compared 3.l ess 4.If 5.difficulties
6.it 7.am concerned 8.suggesti on 9.of 10.the 阅读下列短文，从每题所给的
A.B.C和D项中，选出最佳选项。
of our writing
skills.
There are various reas ons why cancers appear to be on the in crease. For one thing, though their sufferers are to be found in all age groups, cancers are particularly likely to attack pers ons in their middle and adva need years. Naturally, since people live Ion ger these years, there are more cancer sufferers tha n before. Agai n, with better methods of diag no sis (诊断),doctors can more easily recog nize can cerous growths that would formerly have passed unnoticed or that would have been wrongly diagnosed. It is also believed that certain habits and conditions of modem living, including heavy smoking and the pollution of the air, may leave people living in more cancer-causing con diti ons tha n before. We all look forward to the day whe n a simple medical test can find can cer while it
is still small. Researchers around the world are working on such a test. Most of their work deals with the exam in ati on of the blood.
Researchers in Bost on have found someth ing in the blood of cancer patie nts that does not appear in healthy pers ons. The test showed which pers ons had can cer and which did not. It was correct more than
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90 percent of the time.
The researchers believe the test may be able to show cancer very clearly in its developme nt. Can cers discovered early usually can be treated successfully.
The test exam ines very small bits of fat in the blood called lipids （
月脂质）.Cancers
seem to cha nge lipids although doctors do not know why. The test showed differe nces betwee n the lipids of the pers ons with can cer and the lipids of those without cancer.
The researchers say the new test could be a step to develop a simple way to check patients for cancer before the disease shows on an X-ray.
1. Who will fail cancer from the study of the researchers? A. The young. C. The man.
B. The middle age and the older. D. The woma n.
2. The un derl ined words \"such a test\" refer to ______ .
A. the test that shows which persons have cancer and which don
' t .
B. the test that may be able to show cancer very early in its development,. C. a simple medical test that cannot find can cer whe n it is -small D. a new test that could be a step to develop a difficult way
3. Which of the following statements is true according to the passage? A. Cancers have much to do with somethi ng in patie nts
' blood.
B. People living in better conditions are most likely to be attacked by cancer. C. X-raying is the best way to determined whether a person has cancer or not. D. Cancers have nothing to do with a person 4. What would be the best title for the passage? A. A simple way to can cer C. How to find cancer
B. Cancers can be cured
D. Early discovery of can cer
' s habits and living conditions.
1. B 纟田节题。从第一段中的 cancers are particularly likely to attack persons in their2. B 词义题。第二段中的 a simple medical test can find cancer while it is still small ； test与后面的such a test
指的是同样的一种方法，所以这里的
test指的是上句的\"用最简
单的方法诊断早期的癌症”。 3. A细节题。第三段中提到了
cancer病人血液中的有些东西在健康人中没有，并且百分之九
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middle and adva need years 可以知道癌症尤其容易在中年人和老年人的身体上发生。
十以上的情况是这样的。 B项与D项的意思与文章第一段中的 certain habits and conditions
of modern living including heavy smoking and pollution of the air may leave people livi ng in more can cer-caus ing con diti ons
不符； C项内容与文章最后一段的意思不符。
4. D主旨题。文章在开头就交代了写作的目的，有各种不同的理由说明了为什么癌症似乎在 上升，而从后面的几段我们知道科学家们正在研究一种新的早期诊断 【阅读理解】 Pea nuts to This
Proudly reading my words, I glaneed around the room, only to find my classmates bearing big smiles on their faces and tears in their eyes. Con fused, I gla need toward my ston e-faced teacher. Having no choice, I slowly raised the report I had slaved over, hop ing to hide myself. “W hat could be caus ing every one to act this way
cancer的方法。
?”
Quickly, I flashed back to the day Miss Lan celot gave me the task. This was the first real task I received in my new school. It seemed simple: go on the Internet and find in formati on about a man n amed George Wash ington. Since my idea of history came from an ancient teacher in my home coun try, I had n ever heard of that n ame before. As I searched the name of this fellow, it became evident that there were two people bearing the same n amewho looked completely differe nt! One inven ted hun dreds of uses for pea nuts, while the other led some sort of army across America. I stared at the screen, wondering which one my teacher mean t. I called my gran dfather for a golde n piece of advice:
flip（ 掷 B ）a coin. Heads— the comma nder, and tails — the pea nuts guy. Ah! Tails ， my report would be about the great man who inven ted pea nut butter, George Wash ington Carver.
Weeks later, sta nding before this unfrien dly mass, I was totally lost. Oh well, I lowered the paper and sat dow n at my desk, burning to find out what I had done wrong. As a classmate began his report, it all became clear，“ My report is on George Washington, the man who started the American Revolution. ” The whole world became quiet! Howcould I know that she meant that George Wash ington?
Obviously, my grade was awful. Heartbroken but fearless, I decided to turn this around. I talked to Miss Lan celot, but she in sisted: No re-dos; no new grade. I felt that the
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punishment was not justified, and I believed I deserved a second chance. Consequently, I threw myself heartily into my work for the rest of the school year. Ten months later, that chance unfolded as I found myself sitting in the headmaster's office with my grandfather, now having an entirely different
conversation. I smiled and flashed back
to the embarrassing moment at the beginning of the year as the headmaster informed me of my opinion to skip the sixth grade. Justice is sweet!
1． What did the author's classmates think about his report? A． Controversial. B
． Ridiculous.C ． Boring. D ． Puzzling.
2． Why was the author confused about the task? A． He was unfamiliar with American history. B． He followed the advice and flipped a coin. C． He forgot his teacher's instruction. D． He was new at the school.
3． The underlined word “ burning ” in Para. 3 probably means ______ .
A． annoyed B ．ashamedC． ready D ． eager 4． In the end, the author turned things around ______ . A．by redoing his taskB
． through his own efforts
C． with the help of his grandfatherD
． under the guidance of his headmaster
【要点综述】本文讲述了作者作为一个外来移民初入美国学校时，由于对美国历史不了解而闹 出的一个笑话，但作者通过努力最后终于提高成绩并实现跳级。
1. B 推理判断题。根据第一段内容我们知道，由于作者对美国历史的无知，弄混了乔治•华 盛顿的身份，所以同学们听了作者写的报告忍不住大笑起来。“ bearing big smiles on their faces and tears in their eyes. ”可知大家觉得这个报告很荒谬。 controversial 有争议的； ridiculous 荒谬的，可笑的； boring 无聊的； puzzling 迷惑的，不解的。
2. A 推理判断题。 根据第二段“ Since my idea of history came from an ancient teacher in my home country ”可知，作者是从别的国家初到美国，所以对美国历史不了解而闹了笑话。
3. D 词义猜测题。 根据全文叙述可知，作者是通过投掷硬币来决定的答案，因此犯了常识 错误。第三段中“ I was totally lost. ”说明作者不明就里，所以当其他同学读报告时，作 者渴望知道为什么。annoyed烦恼的；ashamed羞愧的；ready准备好的，情愿的；eager渴望 的。
4. B 细节理解题。 根据第四段“ Consequently, I threw myself heartily into my work for the rest of the school year. ”可知作者是通过 throw oneself into（ 积极从事 ） 而实现转变
的。所以选B。文中老师并没有给作者机会重做，所以 A错误；从祖父那里得到建议是在选择
D错误。
华盛顿身份时，所以 C错误；而校长是在作者成绩提高后才接见的，所以
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