浙江省2012年7月高等教育自学考试民航乘务英语试题

浙江省2012年7月高等教育自学考试

民航乘务英语试题

课程代码：01428

PART 1 Proper Nouns & Terms

DIRECTIONS: In this part，there are 10 proper nouns & terms. Please match the proper nouns & terms with the Chinese meaning.（本大题共10小题，每小题2分，共20分） ( ) 1. cabin fault ( ) 2. terminal ( ) 3. door slide ( ) 4. carry on luggage ( ) 5. departure(arrival)time ( ) 6. deep shock ( ) 7. long range flight ( ) 8. customs control ( ) 9. fire extinguisher ( ) 10. holding area PART 2 Reading Comprehension

DIRECTIONS: In this part，there are 3 passages. Each of them is followed by 5 questions，and to each question，there are four possible answers marked with A，B，C，and D. Please choose the correct or best answer to each question. （本大题共15小题，每小题2分，共30分）

Passage One

Questions 11 to 15 are based on the following passage:

Cabin attendants must learn about the safety equipment of the airplane in which they are flying. They must know how to get passengers out quickly and safely if there should be an accident. And，most important，they must be able to keep the passengers calm in an emergency.

All cabin attendants must be able to give first aid. This is the help that is given to a sick or hurt person before regular medical treatment from a doctor can be obtained. Such treatment can often save a person’s life if it is given quickly. Learning to give first-aid is an important part of a cabin attendant’s training.

A cabin attendant says，“What I’m doing is an interesting job，and we meet many interesting people. We get to see different places. But it’s not all fun. We live out of suitcases，and we serve hundreds of meals each day. A cabin attendant has to enjoy taking care of and serving people.” She continues，“Even under the best conditions，taking care of a plane full of hungry and thirsty people is not easy. But we have to stay calm and pleasant all the time. This is especially important when bad weather makes a flight rough or bumpy，when a plane is late，or when there is an emergency.”

Another cabin attendant adds，“Passengers spend more time with flight attendants than with any other airline employee.

A. 舱门滑梯 B. 海关检查 C. 客舱故障 D. 远程航班 E. 随身携带行李 F. 深度昏迷 G. 灭火瓶 H. 航站楼 I. 等待区

J. 出发（到达）时间

The service the passengers receive on board the plane determines whether or not they will fly again on one of our airplanes. We want them to continue to be customers of our airline. So it is important that we give them good and courteous service.” 11. Which of the following is not mentioned from above passage? ( ) A. A cabin attendant has to enjoy taking care of and serving people. B. All cabin attendants must be able to give first aid.

C. A cabin attendant has to speak to the passengers all the time. D. A cabin attendant has to stay calm and pleasant all the time.

12. Which of the following adjectives can be used to describe the flight attendants’ job，according to one flight attendant? ( ) A. Comfortable. C. Thirsty.

B. Interesting. D. Courteous.

13. ______ is not a qualification for a flight attendant. ( ) A. Keeping calm in an emergency C. Giving regular medical treatment

B. Providing courteous service D. Making passengers comfortable

14. ______ is an important part of a flight attendant’s training. ( ) A. Learning to give first aid C. Learning to be courteous

B. Learning to give regular medical treatment D. Learning to keep calm

15. ______ determines whether or not a passenger will take the airline’s flight again. ( ) A. Ground staff’s service C. Passengers’ safety

B. Pilot’s experience D. Cabin attendants’ service

Passage Two

Questions 16 to 20 are based on the following passage:

While catering generally received high marks from most of the cabin attendants responding，there were a number of highly critical comments.

Cost and packaging are generally still big issues. A catering order for breakfast and lunch for six，excluding expensive wines and imported items，can usually be a little too high for the passengers.

One cabin attendant listed as frequent problems spoiled and out of date dairy products，incorrect orders and late deliveries. And she added，With the prices charged by caterers in major metropolitan section，it isn’t unreasonable to expect an order to be complete，exact，fresh and of the highest quality and on time.

One caterer has “beautiful and delicious food，” but the packaging isn’t flight attendant friendly because they package hot and cold items together，as well as hot items together that require different heating or cooking times. Then cabin attendants have to go through the entire order and repackage it before the passengers get aboard. This happens regardless of the order request.

Other specific complaints included: store-bought cookies passed off as homemade and failure to make use of the Internet for placing and confirming orders.

In conclusion，the survey suggests that while cabin attendants are generally satisfied with the overall performance of business aviation caterers，although there are unforgiving of mistakes. And they are almost unanimous in pointing out that it takes only one mistake to ruin a flight or lose their job.

Catering is critical，getting the order right and getting it to the airplane on time is key. The most difficult part of a meal service is the preparation. Actually serving the meal is simple by comparison. 16. ______ is still big issues. ( ) A. Refrigerated vehicles B. Cost and packaging

C. A rapid turn around for linens and dining ware D. A 24-hour hotline service

17. Which of the following is NOT mentioned as one of the problems mentioned by one cabin attendant? ( ) A. Out-of-date dairy products C. Excluded wine and imported items

B. Incorrect orders D. Late deliveries

18. An order should be complete，exact，fresh and of the highest quality and on time because ______. ( ) A. caterers are at the metropolitan.

B. the high prices paid should bring good service C. the price is reasonable

D. cabin attendants do not want spoilt food

19. What is NOT included in other specific complaints? ( ) A. There were home-made products.

B. There were store-bought items are boasted to be home-made. C. There were not Internet ordering and confirming access. D. Meal service

20. What might ruin a flight? ( ) A. Unanimous cabin attendants. C. The survey.

B. One single mistake. D. To criticize passengers.

Passage Three

Questions 21 to 25 are based on the following passage:

Duty free sales are very important to Airlines. They represent eight percent of the total world trade of duty free sales. However，last year represented a reduction of 0.3% from the previous year. 1999 was a year of uncertain changes. After the strong sales of the previous two years，global duty and tax-free sales showed some decline. Although it is a global industry，there are major changes in performance in different regions of the world. Sales in the Asia region continued to grow slower than had been expected，the elimination of tax free sales within the European Union had a dramatic effect on sales. The region that showed the biggest growth last year was the America. Next year，sales are expected to reach US$6.4 billion. This optimistic growth is well spread among all channels—airports，airlines，border shops，downtown shops etc.

21. Airlines duty free sales ______. ( ) A. declined to eight percent B. decreased by about eight percent. C. last year increased by 0.3 percent D. were increasingly important

22. Which of the following is NOT true? ( ) A. The year before last was a good year for duty free sales. B. Last year was a good year for duty free sales. C. This year was a good year for duty free sales. D. This year is an uncertain year for sales.

23. The region that showed biggest growth last year was ______. ( ) A. South America C. both A and B

B. North America D. Australia

24. The optimistic sales incomes in the America will come from ______. ( ) A. airports and airlines C. downtown shops

B. border shops D. all of the above

25. The duty free sales this year ______. ( ) A. declined partly resulted in Asian economic crisis. B. decreased with respect to tobacco C. increased with respect to perfume D. increased with respect to premium spirits PART 3 Cloze Test

DIRECTIONS: In this part，the words and phrases are missing in the following paragraph. Choose the most appropriate words from the following FORM.（本大题共10小题，每小题2分，共20分）

After boarding，an important 26 in taking care of the passengers is to 27 them on the use of their safety belts，and on any 28 procedures. The safety demonstration at the

29 of a flight is very important. For example，aircraft 30 belts，like the seats，consist of a lap-strap and sometimes a shoulder harness. The passengers must be shown how to 31 ，adjust and release their seat belts. The passengers should be shown how to put on a 32 ，and how to use the emergency 33 masks stored above the seat. Handicapped passengers may need special 34 ，and a modified briefing to explain how they should leave the airplane in the case of an 35 . 26.______ 27.______ 28.______ 29.______ 30.______

31.______ 32.______ 33.______ 34.______ 35.______ PART 4 Translation

DIRECTIONS: In this part，there are ten sentences written in English. Translate these sentences into Chinese. Each of the sentences is followed by four choices of suggested translation marked A，B，C and D. Make the best choice.（本大题共10小题，每小题3分，共30分）

36. Passengers’ opinion of an airline is based on their speech，behavior and service standard.( ) A. 乘务员对航空公司的意见来源于乘务员的演讲、行动和服务质量上。 B. 乘客对航空公司的看法基于乘务员的言谈、举止和服务标准。 C. 乘客对航空公司的影响来源于乘务员的演讲、行动和服务质量上。 D. 乘客对航空公司的观点立足于乘务员说话方式、态度和业务水平。 37. Please fasten your seatbelt low and tight. ( ) A. 请把安全带系紧。 B. 请把安全带系低、系紧。 C. 请把安全带扣上。

D. 请把安全上放低、松开。

38. Your life vests are stowed under your seat，and the magazines are in the seatback pockets. A. 把您的救生衣拿出，从椅袋里拿杂志。

B. 您的救生衣储存在座位底下，杂志就在椅背的袋子中。 C. 请从您的座椅底下拿出救生衣，杂志在椅袋里。

D. 把您的救生衣收好，放在座位底下，杂志放在椅背的袋子中。 39. Your carry-on luggage must not exceed the regulated weight.( ) A. 随身行李不得超过规定重量。 B. 调整好随身携带行李的规定重量。 C. 交运行李不能超过规定重量。 D. 调整好交运行李的规定重量。

40. Cabin attendants should respond to the varied needs of the passengers they will serve.( A. 乘务员应该顺从乘客的不同需求。 B. 乘务员应该服从乘客提出的各种需要。

C. 乘务员应该对他们服务的乘客的不同需求给予回应。 D. 乘务员应该能够及时满足不同乘客的提出的要求。

41. Adjust the volume pushbutton to the proper place you like.( ) A. 调节最适合你的容量。

B. 请按动音量按钮，调节你所喜欢的音量。 C. 校正音量按钮，选择你最喜欢的地方。 D. 调节声音按键到最恰当的时候。

42. Any valuables should be kept with you at all times.( )

) ( )

A. 请放好有价值的东西。 B. 有价值的东西要一直保存好。 C. 贵重物品请您放好。 D. 贵重物品应随身携带。

43. The passengers must be shown how to fasten，adjust and release their seat belts.( ) A. 乘务员必须会系紧、校正、松开他们的安全带。 B. 乘务员必须帮助乘客系、调整、松开安全带。 C. 乘务员必须示范怎么系、调整、松开安全带。

D. 乘务员必须了解如何系紧、校正、松开他们的安全带。

44. All exits are equipped with exit signs above and adjacent to the exits.( ) A. 所有出口的上方和附近都配备有出口标志。 B. 所有的出口标志都配备在最近的地方。 C. 所有的安全门以及附近的地方都显示出口标志。 D. 所有的出口标志都显示在最近的地方。

45. International airports must also have customs areas，currency-exchange counters and so on.(A. 国内机场必须有乘客区、货币柜台等。 B. 国际机场必须有海关区、货币兑换柜台等。 C. 国际机场必须有乘客区、货币柜台等。 D. 国内机场必须有海关区、货币兑换柜台等。

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